Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my Made for You products arrive?
My Account
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How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return & exchange policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Equine Sense - Common sense
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
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When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
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How do I navigate the site?
How do I use a coupon?
Additional Support
About Us
Beta vs Glossy BioThane
Event Calendar - Trail Rides
Horse Tack Wardrobe Stylist Consultation
How to add Adjustment Holes & Cut Excess Strap
How to add Adjustment to our BioThane Beta Horse Tack
How to Clean BioThane Horse Tack
How to Conquer the Conway Buckle
How to Contact Us
How to Initially adjust our Breast Collars
How to Initially Adjust our Bridles
How to Measure & Size Horse Tack
How to measure for a Belt
How to measure for a Dog Collar
Made in America
Media Information
Our Materials - BioThane Beta & Stainless Steel
Outpost Locations
Selecting Color for your Horse's Tack
Warranty & Return Policy
How do I contact you?