Frequently Asked Questions - Christmas & Holiday Gifts

Buy with confidence. Order any In-Stock item and it can be Exchanged up until 1-31-16.
and.... if it needs to be exchanged...We will even pay the return shipping both ways!

Here is the shipping schedule, Exchange policy and more.

Buying our BioThanes Horse Tack for Christmas Gift?

Purchase any In-Stock Item between November 15th and December 24th and it can be exhanged up until January 31st. Hassle-Free.

 

Not Sure what to BioThane Tack to Buy for your Horse loving recipient? 

Check out our e-Gift Certificates. Always in the right size & color.  Starting at $25.00.  We will deliver these via email to your gift receipant and we'll keep track of it.  No need for paperwork or gift cards to keep track of.  However, if you want something for "under the tree", just call us to order.  We can also mail a Gift Certificate or send to you via email for printing.

 

US Shipping Schedule 2016- to ensure on time delivery

Place orders by:

  • Friday, December 2nd - Special Orders / Custom Sizes
  • Monday, December 19th - In-Stock Items / Sizes
  • Christmas Eve - Tuesday, December 24th - Gift E-Certificates

How does the Exchange shipping work?

Call or E-Mail our Customer Service before 1-31-17 with size or color for exchange and for an Return Merchandise Authorization (RMA) # with our return address.

With an E-Mail Address

We will send a USPS Shipping label to their In-Box. They will print it out & apply it to the box.  Then set out it out for the Mail Carrier to pick-up. Upon receipt, we'll ship the replacement item.

 

Without an E-mail address

Call us.  We will do our best to make it easy.