Frequently Asked Questions

Christmas & Holiday Gifts

Buy with confidence. Order any In-Stock item and it can be Exchanged up until 1-31-16.
and.... if it needs to be exchanged...We will even pay the return shipping both ways!

Here is the shipping schedule, Exchange policy and more.

Buying our BioThanes Horse Tack for Christmas Gift?

Purchase any In-Stock Item between November 15th and December 24th and it can be exhanged up until January 31st. Hassle-Free.

 

Not Sure what to BioThane Tack to Buy for your Horse loving recipient? 

Check out our e-Gift Certificates. Always in the right size & color.  Starting at $25.00.  We will deliver these via email to your gift receipant and we'll keep track of it.  No need for paperwork or gift cards to keep track of.  However, if you want something for "under the tree", just call us to order.  We can also mail a Gift Certificate or send to you via email for printing.

 

US Shipping Schedule 2016- to ensure on time delivery

Place orders by:

  • Friday, December 2nd - Special Orders / Custom Sizes
  • Monday, December 19th - In-Stock Items / Sizes
  • Christmas Eve - Tuesday, December 24th - Gift E-Certificates

How does the Exchange shipping work?

Call or E-Mail our Customer Service before 1-31-17 with size or color for exchange and for an Return Merchandise Authorization (RMA) # with our return address.

With an E-Mail Address

We will send a USPS Shipping label to their In-Box. They will print it out & apply it to the box.  Then set out it out for the Mail Carrier to pick-up. Upon receipt, we'll ship the replacement item.

 

Without an E-mail address

Call us.  We will do our best to make it easy.

FYI - We don't run alot of coupons. Instead we offer the highest quality products at a good every-day value.

The best place for our occasional "coupons" is:

  1. Subcribe to our Monthly Newsletter "Tack Talk". Click Here to Sign Up
  2. Become one of our Facebook Fans.  "Like & Follow" us at www.FaceBook.com/SpecTACKular.com

We also occasisionally run a coupon in conjuction with advertising.

The item you have a coupon for must be in your order cart, along with all items needed to qualify.  

  1. Once all items are in your shopping cart begin "Checkout".  
  2. Enter shipping / billing information as requested.
  3. Click "Click to Calulate shipping".
  4. Select desired Payment Method
  5. Enter Coupon Code AND click "Apply to Order". Read text that appears to see if qualifications have been met.
    • If not, return to Shopping cart & add qualifying items / quanities
    • If accepted, continue 
  6. Enter any "Order Comments" to help us get your order right or give us your horse's name.
  7. If OK. then Click "Review Order".  
  8. Coupon deduction should be correctly applied under "Payment Method". If the coupon is not applied hit "Back" & review.  The most common error is forgetting to click "Apply Coupon" button.

Note: Coupon codes are not case-sensitive

Still having trouble.  We are sorry - been there - that's f-r-u-s-tr-a-t-i-n-g.  We can help

Call us 913.299.4494 &/or put your items into your "Wish List" and email.

Yes, just call us 913.299.4494 or e-mail us.

Yes, just enter the preferred delivery date in the order notes at check-out.

Kind of... Its all BioThanes, has been since the 70's, however the "slang" or umbrella term sometimes incorrectly used is "Betas" to decribe the general catagory of material. Similar to the way many of us say "Klennex" to describe all tissue paper.

The BioThane US Company is located in Ohio.  They make many different types of Coated Webbed straping used in the military, by the NFL, Medical applications and yes, Equine.  

For Equine use two web "coatings" are commonly used to make horse tack & harness.  

Those are:

BioThane Beta - The more leather-like matt coating / finish

BioThane Gold - The shiney, thinner coating / finish

 

BioThane's strapping is made in the USA and is American as Apple Pie.  To the best of our knowledge they are the only brand of coated web strap made in the USA.

 

Want to learn more about why did we choose BioThane's Strapping Material over leather or poly webbing as the material to make our SpecTACKular horse tack out of? Click Here

The Hardwares is the difference.

 

Here are the specific differences:

The Essential Series - features very simple, polished finish on the Stainless Steel Hardware.  The buckless have roller edges which make for easy tack adjustment. The Changeable Browbandss have a simple polished button snaps at the closure.

The Classic Series  - features embossed, hardware with a Western flare that shows off Jerimiah Watt's Horse Shoe Brand hardware. Also made of Stainless Steel by a saddles maker.  The Changeable Browbands even have Concho covered snaps at the closure.  

Here is what is the same:

Both Series are of the same high quality materials and workmanship.  The Classic & Essential use only Stainless Steel hardware and Equine Strength BioThanes. The hardware is selected for its Equine Strength and smoothly finished edges. Snaps are thumb-touch easy with sealed, oiled chambers. They both carry a LIFETIME Warranty. 

The Hardwares is the difference.

 

Here are the specific differences:

The Essential Series - features very simple, polished finish on the Stainless Steel Hardware.  The buckless have roller edges which make for easy tack adjustment. The Changeable Browbandss have a simple polished button snaps at the closure.

The Classic Series  - features embossed, hardware with a Western flare that shows off Jerimiah Watt's Horse Shoe Brand hardware. Also made of Stainless Steel by a saddles maker.  The Changeable Browbands even have Concho covered snaps at the closure.  

Here is what is the same:

Both Series are of the same high quality materials and workmanship.  The Classic & Essential use only Stainless Steel hardware and Equine Strength BioThanes. The hardware is selected for its Equine Strength and smoothly finished edges. Snaps are thumb-touch easy with sealed, oiled chambers. They both carry a LIFETIME Warranty. 

We hear you and are working on it!  Our web-site is lousy at Special Orders! We however are really, really good at Special Orders.  Creating each one for delivery to you in 21 days or less. We have done thousands of personalized looks for happy customers.  You can see a few in the Photo Gallery and on the Home Page.

We offer over 30 BioThanes colors & Combos. Bling such as Crystal Spots or Stainless Steel Spots too.  And...We'll help you personalize your tack.  If you desire, a designer will be happy to assist you with recommendations based on your horse's coloration, saddles color or your favorite color.

For Old-Fashioned Customer Service , please call us, email us, go to our Outpost or visit with one of us at an Event.  We will assure your Special Order items are SpecTACKular.

No way.  Have fun & combine all 30 plus colors.  You'll just need to contact us or our Outpost to place your special color product on order.

No!

The only exception is Custom Length Reinss over 10'. Add $5.00 for each additional foot

Our quality is unmatched.  We offer a Lifetime warranty.  Read all about it http://www.spectackular.com/warranty-return-policies

Oh yes...Any of our products can be ordered in a special BioThanes color.  We offer over 30 different colors.  Click Here to go to our Color Chart.

 

Remember.... we are Fast on our Special Orders.  21 days or less

 

Service Excellence is the goal and we will try hard to meet your needs. 

Please just call us or e-mail us before ordering with all of the specifics (Horse Measures, Item #, Description, Quantity and Delivery Date requested). We will quickly let you know if we can expedite your order or not.

Not to worry.  Simple Shipping Instructions will be given to you along with your Return Goods Authorization # (RGA#) when you contact our a member of our customer service team.

Orders processing time for orders received before 2 PM cst - Monday through Friday (on a business day), count as day 1

USPS

United States Postal Service is our primary carrier. To track an existing package click here.  

We ship "Priority Mail" which reaches most USA Addresses in 3-5 days.

Also available at a slight up charge amount are shipments via Fed-x and UPS. 

If you need expediated shipping, please simply place your items in your cart or wish list, then e-mail us or call us at 913.299.4494 before placing order your order on-line.

Please log-in & click here to request your tracking # (click through to tracking) via My Account

Yes, sent via e-mail to the e-mail address provided with your order.

Yes, we can to many international locations, please email us for a quotation and specifics

Yes, you'll need to call or email us or contact us before Order is placed

Yes, in most cases we can.  Overnight & expedited shipping available at an additional cost. Please contact us.

As you may have noticed we use non-traditional size names "Sleek" and the slightly large "Standard".  

Sleek Sizes - This size is our most popular size.  Most Gaited, Refined Paint or Quarter Horses and Arabian horses will wear this size.

Standard Sizes - This size is slightly larger then sleek.  Most larger Quarter Horses, Fresian, Draft Cross-Breeds will wear this size.

Custom Sizes - This is perfect if your horse has a petite nose or maybe is a TWH with a traditional long head.  Just like human-beings, size can vary, even within a breed.  

Shop with Confidence - Any Stock Item can be easily Exchanged for size within 30 days.

 

As consumers ourselves years ago, we were found that traditional terms like "Cob" or "Horse" size had little consistancy across brands.  One-time a bridles in "Horse" Size would fit, the next time it would be huge or too small for our own horse.  So why keep using the outdated terminolgy?

When we designed our tack, we studied hundreds of common trail horse breeds.  This included the under-served, popular "Gaited" Horse breeds.  However, on the trail you find about every horse breed (& mule) there is.  We then decided to design our patterns in two stock sizes to fit the majority of todays trail horses...comfortably

Product Specfic Size Comments

 

  • Our Bridles are designed to fit 97% of the bits & hackamores with minimal adjustment.  However let us know in the order notes if you have an unusal bit shape.
  • Halter Bridles are the most challenging to fit properly, due to five point contact & a bunch of geometry.
  • Breast Collar fit is influenced by the chest width AND the saddles.  Icelandics, Pasos and Fresians also always require shorten shoulder and a custom size
  • Our Curb Straps and Chains have the most adjustablity of any we know of.

 

Learn More on Sizes and how to measure here

You can easily measure yourself.  We have several tools to help you.  Please visit our How to Measure page: http://www.spectackular.com/how-measure-get-fit  or you can always contact us.  We'll walk you through it.

And Please don't be intimidated there is adjustability built in.  Plus...In-Stock Items can easily be exchanged for size within the first 30 days

Still not sure?   Please call us, emailhttp://www.spectackular.com/sites/all/modules/extlink/mailto.png) 100% 50% no-repeat #f0e9df;"> us, go to our Outpost or visit with one of us at an Event.  We will assure your Special Order items are SpecTACKular.